Salary Guide 2026 - Flipbook - Page 7
LONDON MARKET CLAIMS
Overview of the market
The most regular discussion point with senior claims decision makers in 2025 was on solutions to the Talent
gap in Claims.
Peak demand in the London Market has been for individuals who can fulfil a genuine Senior Claims Adjuster role
- own a portfolio, make decisions, attend mediations and give confidence to senior leaders within their
employers, plus the broader market and clients that they have the expertise to make the right decision on the
big claims. This has been across a range of classes of business.
Whilst we may all have different opinions on the level of experience required to fulfil such a role, the acute
shortage of individuals with 7 to 12 years’ experience handling such claims has led to many claim vacancies
remaining unfilled. The individuals often considered to have an ideal level of experience tend to be seeking a
bigger role, and the individuals with 3 to 6 years’ experience are often not seen as being able to provide that
confidence on their capability to handle the really complex losses.
Tim Southworth
(Divisional Director)
Tim.Southworth@ipsgroup.co.uk
In 2020 the top end for a Senior claims Adjuster tended to be around £75,000 plus bonus and benefits. In 2025
£110,000 plus bonus is often thrown around as the maximum budget. However the individuals a firm would like
to employ in such a role are often on £100,000 to £110,000, and seeking a big increase in salary and role to
move.
Demand has been particularly high in Energy, Financial Lines, US Liability, Property D&F, Marine & Energy Liability
and Reinsurance.
We have continued to see a focus on the improved use of Data and Analytics to drive operational improvement
in claims, internally and also externally around performance oversight of Third Party Administrators on their
handling of claims and delivery of customer outcomes. We have also seen numerous dedicated roles created
to manage the performance of these TPAs; overseeing the Governance, performance and managing the
relationship, rather than actually handling the claims.
Key areas of demand in 2025
Energy
Marine Liability
US Liability
Property
Reinsurance
Financial Lines
www.ipsgroup.co.uk
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